Next Best Action

Precision in Every Engagement

Align Every Interaction to What Matters Most
Pharma engagement is no longer a one-size-fits-all game. In today’s complex, omnichannel world, healthcare professionals expect relevance, not repetition. Chryselys’ Next Best Action (NBA) platform is built to help pharma commercial, medical, and access teams move from generic outreach to high-impact, personalized interactions at scale.

NBA integrates real-time data, adaptive analytics, and business rules to recommend what action to take, when to take it, how to deliver it, and to whom, ensuring every engagement counts.

What We Offer

Omnichannel Intelligence Hub

NBA acts as a centralized decision engine that synchronizes rep visits, email campaigns, websites, digital ads, medical content, and access discussions all around the HCP’s preferences and engagement patterns.

Built-In Compliance

Automated regulatory safeguards ensure every recommendation stays within local and global pharma compliance frameworks.

Real-Time Adaptability

The system evolves as HCP behavior changes responding to actions like attending webinars or engaging with a rep, so your strategy is never outdated.

Built to Scale

Whether it’s one product, one brand, or a multi-region portfolio, NBA is architected to scale across therapeutic areas and geographies without compromising accuracy or speed.

AI-Driven Decisioning

Go beyond static segmentation. NBA continuously learns from past behavior to suggest the most impactful message, channel, and timing for every HCP, whether it’s a KOL in cardiology or a high-volume prescriber in rare diseases.

What It Does

Centralized Decision Engine

Coordinates content, channel, cadence, and customer, all in sync.

Omnichannel Intelligence

Aligns rep, email, digital, and scientific touchpoints into one unified strategy.

Adaptive Recommendations

Learns from every interaction to continuously refine and improve actions.

Compliance-Embedded

Built-in controls ensure adherence to industry regulations.

Built for Today’s Omnichannel Pharma

Personalized at Scale

Real-time decisioning that adapts to HCP behavior across touchpoints - rep calls, emails, events, portals, webinars, and more.

Prescriptive Intelligence

Not just predicting outcomes but guiding teams on exactly what action to take next for maximum impact.

Cross-Functional Enablement

Marketing, Sales, Medical Affairs, and Payer Teams, aligned through one strategic engagement brain.

Fully Integrated

Seamlessly connects with Veeva, Salesforce, marketing automation tools, and your existing data lakes and CRMs.

Why It Matters

Personalized Engagement at Scale

Deliver HCP journeys that are thoughtful, relevant, and responsive, not repetitive.

Stronger ROI, Less Waste

Every action is calculated to drive commercial value. No more wasted impressions or missed moments.

Field Productivity Boost

No more guesswork. Get prioritized call lists with the right message, for the right HCP, at the right time.

Global-Ready, Brand-Flexible

From single brands to full portfolios, NBA scales with you.

Why NBA from Chryselys

Prescriptive, Not Just Predictive:

Tells you what to do next, not just what might happen.

Global Scalability

Roll out across brands, markets, and functions.

Built Around HCP Journeys

Every action is anchored in individual behaviors and preferences.

Real Business Outcomes

Uplift in Rx, rep efficiency, and engagement KPIs.

Who It’s
For

Commercial and Marketing Leaders

Drive campaign ROI with action plans that prioritize relevance over volume.

Field Force & MSLs

Receive clear guidance on whom to engage, when, and with what, maximizing every rep hour.

Medical Affairs Teams

Deliver scientific content that complements promotional efforts without overlap.

Omnichannel Managers

Coordinate seamless experiences across rep and digital journeys without silos.

Analytics & Consulting Partners

Operationalize scalable NBA strategies with clear decision paths and measurable metrics.

Designed to Grow with You

Already live with leading pharma players globally, NBA supports teams across therapeutic areas and markets. Upcoming enhancements include GenAI-powered summaries, predictive engagement scores, and real-time conversational interfaces.

Let’s Talk About What Your Next Best Action Should Be.

Reach out to explore a live demo or see use cases in action.

We Have More To Offer

Revolutionize your business trajectory and achieve unprecedented growth with our committed partnership

Have Questions?